Lenzo. Billing & Refund Policy

Effective Date: January 1, 2024
Last Updated: December 20, 2025

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1. GENERAL TERMS

This Billing & Refund Policy ("Policy") constitutes a binding legal agreement between Genio Group, Inc., a Delaware corporation ("Company," "Lenzo," "we," "us," or "our"), and the subscriber ("Customer," "you," or "your") who purchases access to the Lenzo export compliance monitoring platform at lenzo.ai ("Services").

Binding Effect: By clicking "I Accept," providing payment information, activating a trial, subscribing to Services, or accessing Services in any manner, Customer unconditionally accepts and agrees to be legally bound by all terms in this Policy without modification.

Definitions:

"Services" means all software, features, functionality, content, data, screening tools, classification tools, monitoring capabilities, and access rights provided through Lenzo export compliance monitoring platform
"Subscription" means Customer's license to access Services under selected pricing plan
"Billing Cycle" means the recurring period for which Fees are charged and prepaid
"Payment Method" means any credit card, debit card, or payment instrument authorized by Company
"Fees" means all amounts charged for Services, including subscription fees, overage charges, taxes, penalties, interest, and collection costs
"Business Day" means Monday through Friday, excluding U.S. federal holidays
"Credits" means the unit of consumption for Services operations
"Workspace" means the billing entity and organizational unit for Subscription

License, Not Sale: Services are licensed, not sold. Customer receives a limited, revocable, non-exclusive, non-transferable license to access Services during paid Subscription period only.

CRITICAL COMPLIANCE DISCLAIMER: Lenzo provides INFORMATIONAL TOOLS ONLY for export compliance screening, product classification, and regulatory monitoring. Lenzo does NOT provide legal advice, compliance decisions, regulatory determinations, or official classifications. ALL compliance decisions, export determinations, licensing decisions, and regulatory interpretations are SOLELY Customer's responsibility. Company makes NO representations regarding the accuracy, completeness, currency, or applicability of any data, classifications, screening results, or monitoring alerts. Customer MUST independently verify ALL information and consult qualified legal counsel for compliance decisions. Company is NOT a law firm, NOT a licensed compliance advisor, and NOT a government authority.

2. SUBSCRIPTION PLANS & PRICING

Available Plans:

Essentials Plan:

Annual: $1,188 per year ($99/month equivalent, 12-month access license), billed as single non-refundable advance payment
Monthly: $124 per month (1-month access license), billed as recurring non-refundable advance payment
Included Credits: 200 per month
User Seats: 2
Overage Rate: $0.50 per credit

Advanced Plan:

Annual: $4,188 per year ($349/month equivalent, 12-month access license), billed as single non-refundable advance payment
Monthly: $436 per month (1-month access license), billed as recurring non-refundable advance payment
Included Credits: 800 per month
User Seats: 5
Overage Rate: $0.40 per credit

Complete Plan:

Annual: $10,788 per year ($899/month equivalent, 12-month access license), billed as single non-refundable advance payment
Monthly: $1,124 per month (1-month access license), billed as recurring non-refundable advance payment
Included Credits: 2,500 per month
User Seats: 10
Overage Rate: $0.30 per credit

Credit Consumption Rates:

OperationCreditsSanctions screening1Basic product check1Full HS/ECCN classification3Licensing evaluation5Partner/SKU monitoring (per entity/month)0.5

Payment Terms: All Fees are non-refundable advance payments for access licenses covering the full Billing Cycle. Fees are in United States Dollars (USD). EUR and GBP accepted where available.

Prepaid License Model: Annual Subscriptions purchase 12-month access license delivered and available immediately upon payment. Monthly Subscriptions purchase 1-month access license delivered immediately. Access rights granted upfront constitute full performance by Company. No refunds for early termination.

Credit Allocation: Credits reset at each Billing Cycle boundary. Unused credits do NOT roll over. Credits are non-transferable, non-convertible, and non-refundable.

Automatic Overage: For paid Subscriptions, operations continue automatically when included credits are exhausted. Overage charges accumulate at tier-specific rates and are billed at period end (or mid-period if overage exceeds $500).

Price Increases: Company may increase pricing at any time. For existing Subscriptions, Company provides email notice 7-30 days before increase takes effect. Continued use after notice constitutes acceptance. Customer may cancel before increase to avoid higher Fees.

Dynamic Pricing: Company reserves right to offer different pricing to different customers based on promotional campaigns, enterprise negotiations, volume discounts, or any other factors determined by Company. Customer not entitled to pricing offered to others.

3. BILLING CYCLE & AUTO-RENEWAL

Advance Payment Requirement: All Fees billed and paid in advance for full Billing Cycle. Payment due immediately upon Subscription activation and each renewal.

Automatic Renewal - Mandatory: All Subscriptions automatically renew for successive identical periods unless Customer cancels at least 48 hours before renewal date. Customer expressly authorizes Company to charge Payment Method for all renewals without further authorization.

Annual Renewal Notice: For annual Subscriptions, Company charges Payment Method 7 days before expiration. Company sends email 15-45 days before renewal stating: automatic renewal, term length, cost, and cancellation link.

Monthly Reminder: Company sends periodic email reminders stating: subscription name, renewal amount, frequency, and cancellation method, in compliance with California law.

Payment Authorization: Customer authorizes Company and payment processors to: charge all Fees, retry failed payments, update payment information obtained from financial institutions, and store payment information for recurring charges.

Payment Methods: Company accepts major credit/debit cards processed through third-party providers (Stripe, Inc.). Company reserves right to refuse any Payment Method.

Failed Payment - Immediate Consequences:

Company retries failed charges up to 3 times over 10 days. Upon first failure:

Services enter PAST_DUE state with 14-day grace period
Customer liable for all unpaid Fees
Late fee charged: $25 or maximum permitted by law
Interest accrues at 1.5% monthly (18% annually) on unpaid amounts
After 14-day grace period exhausted: Services SUSPENDED (write operations disabled)
Account flagged for collection after suspension

Collection Actions: For unpaid Fees, Company may: refer to collection agencies, file legal action, report to credit bureaus, pursue liens or judgments. Customer pays all collection costs including 33% attorney fees, agency fees, court costs, and related expenses.

4. FREE TRIAL PERIOD

Trial Terms:

Duration: 14 days
Credit Allocation: 50 credits total (non-renewable)
User Seats: 1
Capabilities: Full classification and licensing evaluation enabled
Monitoring: Disabled during trial
Overage: Not available during trial

No Credit Card Required: Trial activation requires email verification only. No Payment Method required to start trial.

Trial Expiration: Trial expires upon EITHER: (a) 14-day period elapsed, OR (b) 50 credit allocation exhausted, whichever occurs first.

Post-Trial Conversion: Upon trial expiration, Workspace enters TRIAL_EXPIRED state. Customer must select paid plan to continue. No automatic conversion to paid Subscription.

Data Preservation: Customer data preserved for 30 days after trial expiration. After 30 days, Company may delete all Customer data without notice.

Trial Restrictions: Company determines trial eligibility. Customer limited to one trial per email, per organization, per household. Multiple trial attempts constitute abuse and may result in permanent ban. Company maintains abuse detection scoring and may immediately terminate trial access upon detecting abuse patterns.

No Trial Extensions: Trials are NOT extendable except at Company's sole discretion on case-by-case basis.

No Trial Refunds: Trial period is entirely free. No refunds, credits, or compensation associated with trial.

5. PLAN CHANGES

Upgrades - Immediate: Customer pays prorated difference for remaining Billing Cycle. Calculation: (New Plan Rate - Current Rate) × (Days Remaining / Total Days). Upgraded capabilities and credit allocation apply immediately. Upgrade charges are non-refundable.

Downgrades - Delayed: Effective only at next Billing Cycle start. No refunds, credits, or prorated adjustments for current cycle. Customer receives downgraded access only after current cycle ends.

Seat Reduction on Downgrade: If downgrade results in fewer allowed seats than current active users, Customer must deactivate excess users before downgrade proceeds. Company does NOT auto-deactivate users. Deactivated users retain read-only access for 7 days.

Processing Time: Company processes plan change requests within 48 business hours. Company may reject requests for any reason without explanation.

No Credits or Compensation: Company never issues account credits, vouchers, promotional credits, service extensions, or any other compensation for plan changes.

6. REFUND POLICY

STRICT NO-REFUND POLICY:

6.1 Monthly Subscriptions:

ABSOLUTELY NO REFUNDS under any circumstances. Customer pays for and receives immediate access to Services for full Billing Cycle. Cancellation stops future renewals but provides NO refund for current or past periods.

6.2 Annual Subscriptions:

NO REFUNDS after 14 days from purchase date. Within first 14 days only, Customer may request refund by written notice to support@lenzo.ai. Approved refunds processed within 30 Business Days minus: (a) all usage charges at overage rates, (b) $100 administrative fee, (c) any applicable fees. After 14 days, annual Subscriptions are ABSOLUTELY NON-REFUNDABLE.

6.3 Upgrades:

ALL upgrade charges are FINAL and NON-REFUNDABLE immediately upon processing.

6.4 Overage Charges:

ALL overage charges are FINAL and NON-REFUNDABLE.

6.5 Prepaid Credits:

ALL prepaid credit purchases are FINAL and NON-REFUNDABLE.

6.6 Trial Conversions:

If Customer converts from trial to paid Subscription, NO refund available for the paid period.

6.7 Service Dissatisfaction:

Customer dissatisfaction with Services, features, functionality, accuracy, usefulness, or any other aspect does NOT entitle Customer to refund.

6.8 Data Quality:

Customer dissatisfaction with data accuracy, completeness, currency, classification results, screening results, monitoring alerts, or any other output does NOT entitle Customer to refund.

6.9 Compliance Outcomes:

Negative compliance outcomes, regulatory penalties, fines, enforcement actions, denied shipments, seized goods, or any other consequences of Customer's compliance decisions do NOT entitle Customer to refund.

6.10 Service Interruptions:

Service outages, interruptions, degradations, errors, bugs, or unavailability do NOT entitle Customer to refund.

6.11 Cancellation:

Cancellation at any time for any reason does NOT entitle Customer to refund for any remaining period.

6.12 Termination by Company:

Termination by Company for any reason including Customer's breach does NOT entitle Customer to refund.

NO EXCEPTIONS: Company does NOT consider individual refund requests, hardship claims, billing disputes, or any other circumstances as basis for refund outside the strict terms above.

7. CANCELLATION

Cancellation Method: Customer must cancel via: (a) account settings at lenzo.ai, OR (b) written email to support@lenzo.ai. Phone cancellations NOT accepted. Cancellation requires account holder authentication.

Cancellation Timing: Customer must cancel at least 48 hours before renewal date to prevent automatic renewal charge. Cancellations after renewal charge are NOT refundable.

Cancellation Effect - Monthly: Access continues until current Billing Cycle ends. No refund for remaining days.

Cancellation Effect - Annual: Access continues until annual period ends. No refund for remaining months.

Post-Cancellation Data:

Upon cancellation effective date:

Workspace enters INACTIVE state
Write operations disabled (read-only access)
Data preserved for 30 days
After 30 days, Company may delete all data without notice

Reactivation: Customer may reactivate by purchasing new Subscription. Previous data available only if within 30-day preservation period.

8. TERMINATION BY COMPANY

Immediate Termination Rights:

Company may immediately terminate Customer's access without notice, refund, or liability for:

Non-payment or failed payment
Breach of any Policy term
Breach of Terms of Service
Fraudulent activity or suspected fraud
Abuse of trial system
Account sharing or credential sharing
Multi-accounting
Circumvention of limits or restrictions
Excessive chargebacks or disputes
Use of Services for illegal purposes
Use of Services in violation of export control laws
Access from embargoed countries or by prohibited parties
Any activity threatening platform security or integrity
Any activity Company deems harmful to its interests
Any reason or no reason at sole Company discretion

Effect of Termination:

Upon termination by Company:

ALL access immediately revoked
NO refund of any Fees
Customer remains liable for all unpaid Fees
Company may delete all Customer data immediately
All licenses immediately terminate

9. CHARGEBACKS & DISPUTES

Prohibited Disputes: Customer agrees NOT to initiate chargebacks, payment disputes, or credit card reversals for any charges properly authorized under this Policy.

Chargeback Consequences:

If Customer initiates chargeback:

Account immediately suspended
Customer liable for chargeback amount plus $50 administrative fee
Customer liable for all bank/processor fees
Account permanently banned upon chargeback
Customer reported to fraud databases
Legal action may be pursued

Dispute Resolution: Customer MUST contact support@lenzo.ai to resolve billing concerns BEFORE initiating any chargeback. Company provides 10 Business Days to investigate and respond.

10. TAXES

Tax Responsibility: Customer solely responsible for all taxes, duties, levies, and governmental charges associated with Services, including but not limited to: sales tax, use tax, VAT, GST, withholding tax, and any other applicable taxes.

Tax Collection: Company may collect applicable taxes where required by law. Displayed prices may exclude taxes.

Tax Exemptions: Customer claiming tax exemption must provide valid exemption certificate before purchase. Company not responsible for refunding taxes on past purchases.

11. CURRENCY & INTERNATIONAL PAYMENTS

Primary Currency: All prices in USD. EUR and GBP accepted where available.

Exchange Rates: For non-USD payments, Customer's financial institution determines exchange rate. Company not responsible for exchange rate fluctuations.

International Fees: Customer responsible for all international transaction fees, foreign exchange fees, and cross-border charges imposed by financial institutions.

12. COMPLIANCE PLATFORM DISCLAIMERS

THIS SECTION IS CRITICAL. CUSTOMER MUST READ AND UNDERSTAND.

12.1 INFORMATIONAL TOOL ONLY:

Lenzo is an INFORMATIONAL export compliance monitoring platform. Lenzo does NOT:

Make compliance decisions
Provide legal advice
Provide regulatory advice
Provide official classifications
Provide official screening determinations
Guarantee compliance with any law or regulation
Replace qualified legal counsel
Replace licensed compliance professionals
Act as a government authority
Issue export licenses or permits
Make binding regulatory determinations

12.2 NO RELIANCE:

Customer EXPRESSLY ACKNOWLEDGES AND AGREES:

ALL screening results are INFORMATIONAL ONLY
ALL classification results are INFORMATIONAL ONLY
ALL monitoring alerts are INFORMATIONAL ONLY
ALL licensing evaluations are INFORMATIONAL ONLY
Customer MUST NOT rely solely on Lenzo for compliance decisions
Customer MUST independently verify ALL information
Customer MUST consult qualified legal counsel
Customer MUST make independent compliance determinations
Customer bears SOLE responsibility for ALL compliance decisions

12.3 DATA LIMITATIONS:

Customer EXPRESSLY ACKNOWLEDGES AND AGREES:

Sanctions lists and regulatory data change frequently
Company cannot guarantee real-time accuracy
Data sources may contain errors or omissions
Classifications may be incorrect or incomplete
Screening may produce false positives or false negatives
Monitoring may miss relevant changes
AI-powered tools may produce inaccurate results
Historical data may not reflect current regulations
Different jurisdictions have different requirements
Company makes NO warranty regarding data accuracy

12.4 CUSTOMER SOLE RESPONSIBILITY:

Customer assumes COMPLETE AND SOLE RESPONSIBILITY for:

All export/import compliance decisions
All partner/customer screening decisions
All product classification decisions
All licensing determinations
All shipment approvals or denials
Compliance with ALL applicable laws and regulations
Maintaining adequate compliance programs
Training personnel on compliance requirements
Consequences of any compliance failures
Regulatory penalties, fines, or enforcement actions
Civil or criminal liability arising from compliance decisions

12.5 REGULATORY COMPLIANCE:

Customer represents, warrants, and covenants:

Customer is solely responsible for compliance with ALL export control laws
Customer is solely responsible for compliance with ALL sanctions regulations
Customer is solely responsible for compliance with U.S. Export Administration Regulations (EAR)
Customer is solely responsible for compliance with International Traffic in Arms Regulations (ITAR)
Customer is solely responsible for compliance with EU Dual-Use Regulation
Customer is solely responsible for compliance with UK Export Control Order
Customer is solely responsible for compliance with all other applicable regulations
Customer will NOT rely on Lenzo as sole compliance measure
Customer maintains independent compliance verification processes

13. LIMITATION OF LIABILITY

MAXIMUM LIABILITY CAP:

COMPANY'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS POLICY, SERVICES, OR CUSTOMER'S USE THEREOF SHALL NOT EXCEED THE LESSER OF: (a) FEES ACTUALLY PAID BY CUSTOMER IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (b) ONE HUNDRED DOLLARS ($100 USD).

THIS LIMITATION APPLIES REGARDLESS OF:

The form of action (contract, tort, negligence, strict liability, or otherwise)
Whether Company knew or should have known of potential damages
Whether Customer's remedy fails of its essential purpose
The nature of the claim or damages sought

EXCLUSION OF DAMAGES:

COMPANY SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR:

Indirect damages
Incidental damages
Consequential damages
Special damages
Punitive damages
Exemplary damages
Loss of profits
Loss of revenue
Loss of business
Loss of goodwill
Loss of data
Loss of use
Cost of substitute services
Regulatory fines or penalties
Legal fees or costs
Compliance failures
Enforcement actions
Seized shipments or goods
Denied exports or imports
Criminal liability
Civil liability
Third-party claims
Any other losses arising from use of Services

SPECIFIC EXCLUSIONS:

COMPANY IS EXPRESSLY NOT LIABLE FOR:

Accuracy of screening results
Accuracy of classification results
Accuracy of monitoring alerts
Accuracy of licensing evaluations
Accuracy of any data or information
Completeness of sanctions lists
Currency of regulatory information
Customer's compliance decisions
Customer's reliance on Services
Consequences of Customer's actions
Service interruptions or outages
Data loss or corruption
Security breaches
Third-party actions
Regulatory changes
Any matter beyond Company's reasonable control

ACKNOWLEDGMENT:

CUSTOMER ACKNOWLEDGES THAT:

These limitations are fundamental to the agreement
Company would not provide Services without these limitations
Fees reflect these risk allocations
Customer accepts these limitations as reasonable

14. INDEMNIFICATION

Customer Indemnification Obligation:

Customer shall defend, indemnify, and hold harmless Company, its officers, directors, employees, agents, affiliates, successors, and assigns from and against ALL claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

Customer's use of Services
Customer's compliance decisions
Customer's reliance on Services
Customer's breach of this Policy
Customer's violation of any law or regulation
Customer's violation of export control laws
Customer's violation of sanctions regulations
Customer's infringement of third-party rights
Customer's data or content
Claims by Customer's customers or partners
Regulatory investigations involving Customer
Enforcement actions against Customer
Third-party claims against Company arising from Customer's use
Any matter for which Customer bears responsibility under this Policy

Indemnification Procedure:

Company provides prompt written notice of claims
Customer assumes defense with counsel acceptable to Company
Company may participate in defense at own expense
Customer may not settle without Company's written consent
Customer pays all damages, settlements, costs, and fees

Survival: Indemnification obligations survive termination indefinitely.

15. DISCLAIMERS

"AS IS" AND "AS AVAILABLE":

SERVICES PROVIDED STRICTLY "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY.

DISCLAIMER OF ALL WARRANTIES:

COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING:

Merchantability
Fitness for particular purpose
Non-infringement
Accuracy
Completeness
Reliability
Timeliness
Quality
Availability
Security
Error-free operation
Uninterrupted service
Results from use
Data accuracy
Classification accuracy
Screening accuracy
Regulatory compliance
ALL OTHER WARRANTIES

NO GUARANTEES:

COMPANY MAKES NO GUARANTEES REGARDING:

Service uptime or availability
Data accuracy or currency
Classification correctness
Screening completeness
Monitoring effectiveness
Alert timeliness
Feature functionality
Results or outcomes
Compliance with any standard
Meeting Customer's requirements
Any particular result from use

16. ARBITRATION & CLASS ACTION WAIVER

Binding Arbitration:

ALL disputes, claims, or controversies arising from or relating to this Policy, Services, or the parties' relationship SHALL be resolved EXCLUSIVELY through binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules.

Arbitration Terms:

Location: Santa Clara County, California (or remotely)
Language: English
Governing Law: California law and Federal Arbitration Act
One arbitrator selected per JAMS rules
Decision final and binding
Judgment may be entered in any court
Each party bears own costs; prevailing party recovers fees

CLASS ACTION WAIVER:

CUSTOMER WAIVES ANY RIGHT TO:

Participate in class actions
Participate in collective actions
Participate in representative actions
Participate in consolidated arbitrations
Serve as class representative
Serve as private attorney general
Participate in any non-individual proceeding

ALL CLAIMS MUST BE BROUGHT INDIVIDUALLY.

Exceptions:

Small claims court (individual claims only)
Injunctive relief for IP protection
Claims where arbitration held unenforceable by court

17. GENERAL PROVISIONS

Assumption of Risk: Customer assumes ALL risks associated with Services use including risks of data loss, security breaches, service interruptions, errors, inaccurate results, compliance failures, regulatory penalties, or any other issues.

No Reliance: Customer may NOT rely on any oral or written statements, representations, or promises made by Company employees, agents, or representatives unless included in this written Policy.

Account Restrictions: Company may at any time without notice: limit features, restrict usage, throttle performance, impose usage caps, modify functionality, remove features, change interfaces, or restrict access for any reason.

No Service Level Agreement: Company makes NO commitments regarding uptime, availability, performance, response times, support response, data accuracy, or service levels. Company NOT LIABLE for any service disruptions, data inaccuracies, or degradations.

Ownership: Company retains ALL right, title, and interest in Services, software, platform, content, data compilations, trademarks, intellectual property, and proprietary information. Customer receives only limited license to access during paid period.

Data Rights: Company may use Customer data for: operating Services, improving Services, analytics, aggregate statistics, benchmarking, training models, marketing materials (anonymized), and any other business purposes. Customer grants Company unlimited, perpetual, irrevocable license to use Customer data.

Monitoring: Company may monitor Customer's account usage, content, communications, and activities for any purpose including: security, compliance, quality assurance, training, enforcement, abuse detection, or business intelligence.

Entire Agreement: This Policy together with Terms of Service constitutes entire agreement superseding ALL prior agreements, communications, representations, understandings, proposals, and discussions, whether written or oral.

Severability: If any provision held invalid or unenforceable, provision reformed to minimum extent necessary or struck, and remaining provisions remain fully effective.

No Waiver: Company's failure to enforce any provision does NOT waive Company's right to enforce later. No waiver effective unless in writing signed by Company officer. Waiver of one breach does NOT waive subsequent breaches.

Assignment: Company may freely assign, transfer, or delegate this Policy and ALL rights and obligations to any party without Customer consent or notice. Customer may NOT assign without Company's prior written consent. Unauthorized assignment void.

No Third-Party Beneficiaries: This Policy creates NO rights for any third parties.

Survival: ALL provisions that by nature should survive SHALL survive termination indefinitely including: payment obligations, liability limitations, indemnification, arbitration, intellectual property, disclaimers, compliance acknowledgments, and all other obligations requiring post-termination performance.

Interpretation: Headings for convenience only. "Including" means "including but not limited to." "Or" not exclusive. Singular includes plural. "May" means discretion without obligation. "Must" means mandatory. Policy construed without presumption for or against either party.

Electronic Communications: Customer consents to ALL electronic communications via email or Services interface. Electronic communications satisfy ALL legal writing requirements. Customer responsible for maintaining current email and ensuring deliverability.

Relationship: This Policy creates NO partnership, joint venture, employment, agency, franchise, or similar relationship.

Export Control Acknowledgment: Customer represents, warrants, and covenants compliance with ALL export control laws including U.S. Export Administration Regulations and ITAR. Customer may NOT access Services from embargoed countries (Cuba, Iran, North Korea, Syria, Crimea, or other OFAC-sanctioned regions) or if Customer or organization is on U.S. prohibited party lists. Violation constitutes material breach causing immediate termination without refund.

Age: Services available ONLY to individuals 18+ years old. Customer represents and warrants meeting age requirement. Accounts of underage users terminated immediately without refund.

Account Sharing Prohibited: Each Subscription for designated Workspace use ONLY per seat limits. Customer may NOT: share credentials outside authorized users, create multiple accounts to circumvent limits, or use Services for multiple organizations through single Workspace. Sharing constitutes material breach causing immediate termination without refund.

Jury Trial Waiver: Customer IRREVOCABLY WAIVES any right to jury trial in ANY action, proceeding, or counterclaim arising from or relating to this Policy, Services, or parties' relationship, based on any legal theory.

18. GOVERNING LAW & JURISDICTION

Governing Law: This Policy governed EXCLUSIVELY by laws of State of California, United States of America, without regard to conflict of law principles. United Nations Convention on Contracts for International Sale of Goods EXPRESSLY EXCLUDED.

Exclusive Jurisdiction and Venue: Subject to Section 16 arbitration, disputes not subject to arbitration (enforcement of arbitration awards, injunctive relief requests, or matters where arbitration held unenforceable) SHALL be resolved EXCLUSIVELY in state or federal courts located in Santa Clara County, California, USA.

Customer IRREVOCABLY: consents to personal jurisdiction, waives any objection based on improper venue or inconvenient forum, agrees such courts have exclusive jurisdiction. Customer waives ANY right to transfer or change venue.

Service of Process: Customer consents to service via email to address on file or any method permitted by law.

Attorney Fees: In ANY action to enforce this Policy, prevailing party entitled to recover reasonable attorney fees and costs. "Prevailing party" means party recovering greater relief or successfully defending. Applies to arbitration, litigation, and ALL proceedings.

Shortened Limitation Period: Customer MUST bring ANY claim within ONE (1) YEAR after cause of action accrues or claim FOREVER BARRED. This limitation applies regardless of statute of limitations. Limitation runs from earlier of: when Customer knew or should have known of facts, or when claim accrued. This does NOT extend by communications between parties.

Limitation Period for Refunds: Customer must request refunds within 14 days per Section 6. This supersedes any longer statutory periods.

19. CONTACT & NOTICES

All Communications:

support@lenzo.ai

Legal Entity:

Genio Group, Inc. (Delaware Corporation)

Service & Trademark:

Lenzo (owned by Genio Group, Inc.)

Website:

lenzo.ai

Notice Requirements:

ALL notices to Company MUST be: in writing, sent via email to support@lenzo.ai or certified mail return receipt requested. Notices to Customer sent via email to address on file deemed received 24 hours after sending, regardless of actual receipt. Customer responsible for maintaining current contact information. COMPANY NOT LIABLE for Customer's failure to receive notices.

Response Times:

Company endeavors to respond to inquiries within 3-5 Business Days but DOES NOT GUARANTEE response times. Response times may extend indefinitely during high volume, holidays, or force majeure.

FINAL ACKNOWLEDGMENT:

BY CLICKING "I ACCEPT," PROVIDING PAYMENT INFORMATION, ACTIVATING TRIAL, SUBSCRIBING TO SERVICES, OR USING SERVICES IN ANY MANNER, CUSTOMER UNCONDITIONALLY ACKNOWLEDGES THAT CUSTOMER HAS READ, FULLY UNDERSTOOD, AND IRREVOCABLY AGREES TO BE LEGALLY BOUND BY ALL TERMS IN THIS POLICY.

CUSTOMER SPECIFICALLY AND EXPRESSLY ACKNOWLEDGES AND AGREES TO:

BINDING INDIVIDUAL ARBITRATION
COMPLETE CLASS ACTION WAIVER
MAXIMUM LIABILITY LIMITATIONS ($100 CAP)
NO PRORATED REFUNDS UNDER ANY CIRCUMSTANCES
AUTOMATIC RENEWAL WITH ADVANCE PAYMENT
EXTREMELY LIMITED REFUND RIGHTS (14 DAYS ANNUAL ONLY)
FORFEITURE OF PREPAID FEES UPON CANCELLATION
UNLIMITED INDEMNIFICATION OBLIGATIONS
COMPREHENSIVE LIABILITY EXCLUSIONS
COMPLETE "AS IS" DISCLAIMER
NO WARRANTIES OF ANY KIND
JURY TRIAL WAIVER
SHORTENED ONE-YEAR CLAIM PERIOD
INFORMATIONAL TOOL ONLY - NO COMPLIANCE DECISIONS
SOLE CUSTOMER RESPONSIBILITY FOR ALL COMPLIANCE OUTCOMES
NO LIABILITY FOR SCREENING, CLASSIFICATION, OR MONITORING ACCURACY
NO LIABILITY FOR REGULATORY PENALTIES OR ENFORCEMENT ACTIONS
ALL OTHER PROVISIONS HEREIN

CUSTOMER REPRESENTS AND WARRANTS HAVING AUTHORITY TO ENTER THIS AGREEMENT AND BIND ANY ORGANIZATION ON WHOSE BEHALF CUSTOMER SUBSCRIBES.

CUSTOMER EXPRESSLY ACKNOWLEDGES THAT LENZO IS AN INFORMATIONAL EXPORT COMPLIANCE MONITORING TOOL ONLY, DOES NOT PROVIDE LEGAL OR COMPLIANCE ADVICE, AND CUSTOMER BEARS SOLE RESPONSIBILITY FOR ALL COMPLIANCE DECISIONS AND THEIR CONSEQUENCES.